EXCHANGE & RETURNS

We do not exchange , Returns are subject to a 15% restocking fee. Altered or washed garments are not returnable. Shipping and handling charges are not refundable. Returns must be authorized by Blank Garment. Returns without a RA # will be refused. Claims must be made within 14days from receipt. Items must be sent Freight Pre-Paid. Please allow up to 10 to 20 business days for credits to be processed.

• Returns of the items purchased from Blank Garment shall be allowed within 14 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice.

• We do not return or exchange Gift Vouchers, Gift Cards, Undergarments, Altered Garments, for hygiene and other reasons.

• Returns of any item will be extended only if returned in original and sealed pack condition.

• In the unlikely event you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, in its original packaging and tags. Any defective merchandise, can be highlighted within the warranty period as specified for the item.

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ORDERS CHANGES AND CANCELLATIONS

• Orders, once entered into the system, cannot be changed. This means, we cannot add to orders already entered; a new order will need to be placed. Cancelled orders will be subject to a 15% restocking fee.

BUYER’S RESPONSIBILITY

• It is the consignee’s and/or buyer’s responsibility to inspect the merchandise upon reception, in order to declare any defect, and to confirm receiving the correct style, size, colour or quantity, before altering the merchandise. While Blank Garment is making all effort to assure the quality and the accuracy of each product sent, Blank Garment will not accept any responsibility of any altered defective or incorrect merchandise. No return will be accepted on altered merchandise.
  You may return Merchandise to us in the following ways.

• You may send us a email: info@blankgarment.ca and request a return . We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return refund may not be possible.

• Any returns at Blank Garment, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.

• Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and send us a email: info@blankgarment.ca , mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.